Support

Seeds keeps the ideas and quotes you save from fading. Below are answers to the questions that come up most, and how to reach us if yours isn't here.

get in touch

Email seeds@spiralocean.com. It helps to include:

iPhone or Mac, and its iOS or macOS version
The Seeds version (iPhone: Status; Mac: Seeds › About Seeds)
What you did, and what happened instead

email support

iphone and mac

Both	Capture, daily review, Surface, Dropped, reminders, X sign-in, backups and restore
iPhone	Lock-screen widgets, the share sheet
Mac	File import, Markdown/CSV export, Find Duplicates, keyboard shortcuts and the capture hotkey, the Safari clipper, selecting several Seeds at once

capture

Mac: the capture hotkey doesn't work

The hotkey reads the text you've selected in another app, which needs Accessibility permission. macOS doesn't let App Store apps ask for this themselves, so it has to be added by hand:

Open System Settings › Privacy & Security › Accessibility.
Click + and choose Seeds (press ⇧⌘G to type its location if needed).
Turn Seeds on.

Seeds › Settings shows whether permission is on, along with these steps.

Turning on the Safari clipper (Mac)

Open Safari › Settings › Extensions and turn on Clip to Seeds. Or go to Seeds › Settings › Capture › Safari clipper and choose Turn On in Safari.

Putting Seeds near the front of the iPhone share sheet

Open the share sheet, scroll the row of apps to the end, and tap More. Tap Edit, then add Seeds to Favorites.

X posts are saved as links, not text

To fill in a post's text and thread, Seeds needs you to sign in to X inside Seeds. On iPhone, go to Status › Clipping. On Mac, go to Settings › Capture › X posts. Without signing in, X posts are still saved as links.

reminders

Changing or turning off notifications

On iPhone, go to Status › Reminders to turn them on or off, set the hours, and check permission. On Mac, go to Settings › Daily seeds. The hours and Seeds per day are shared between your iPhone and Mac.

your library

Deleting and reinstalling Seeds on iPhone

Your library comes back from iCloud. Daily backups are kept in iCloud Drive › Seeds › Backups, so they're still there after deleting the app. To use one, go to Status › Backups › Restore from automatic backup.

Videos over 100 MB, and notes kept on this device only, are lost when the app is deleted unless you export them first.

Restoring a backup

Restoring adds anything that's missing from your library and skips what's already there, so nothing is duplicated or overwritten.

Moving to a new Mac

Migration Assistant brings over your library, backups and settings. On the new Mac, allow Accessibility again (see the hotkey question above), allow notifications, and check that the Safari clipper is on.

Finding duplicates (Mac)

Choose Import › Find duplicates…. Identical Seeds are merged and the extra copies go to Dropped.

Getting back something I deleted

Deleted Seeds and Quotes go to Dropped, where you can restore them for 30 days.